FAQs

We have last updated on 10 October 2019

1. Know about us

PlusS fashion is about flaunting yourself with confidence with latest fashion. Launched in 2006, we Caters to Large Sizes. Pluss's collection is every day dressing and the focus on practicality and comfort.s customers stylish clothing in vibrant and soothing colors.wear and accessories that make you look fashionable, cool and confident.

Apart from an online site do you also have a Retail store?

Yes! We have stores across the city. Please visit Store locator to find a store near you,

3.How to know my size?

Please visit Our Size Chart for each product category before making an order.

4. How do you come up with a new design collection?

Our policy is to provide new collections every week at reasonable prices.

5. Do I have to register myself before making an order?

Yes, we recommend you to register on our site to get better shopping experience. Order tracking and refund/replacement status update. but, if you want , can shop without registering as guest. also face book login.

6.How do you ship the order items? Shipping is free or any charges?

we offer free shipping and reverse pickup on order value above 499/- also ensure the delivery within 3-7 working days depending on your shipping location.

7. How I can change the shipping address of my order?

Yes, very easily , you can login to " My account" page and change the address.

8. What to do if I have forgotten my account password?

To generate a new password, you need to just click on forgot password at the login page. after that, we will send you an email with a link to reset your new password.

9.How do you communicate the dispatch and delivery details?

We will informe the status through SMS & Email on your registered mail and mobile no .

10.What to do, if your courier is unable to deliver the product?

Our Shipping partner will make the three attempts to deliver before returning the product to our warehouse. You can contact us at pluss@shivainternational.com or call on +91-9811543601 to re-dispatch request. We're available from 10 am to 6:00 pm from Mon to Sat.

10. What is your return policy?

If within 10 days of receiving your product(s) you have size issue or completely not satisfied with any merchandise you receive, Pluss will arrange free and complementry reverse pickup from shipping adress and send the replacement or refund your payment . No returns are accepted after 10 days. All returned products must be in new condition, including all contents of the original packaging.

11. Do you have Cash on Delivery - COD?

Yes, we are having Cash on delivery faciliy in approx. all over india! can check your pin code at the time of making payment.

12. After placing an order, When will I receive the same?

your order will be delivered within 3-7 working days( depending on your location)

13. If i received a damaged/incorrect item. What to do?

We regret and apologise for the inconvenience. by mistake if your order arrives in a damaged/incorrect condition, please email/whatsapp us with an image of the damaged product at Pluss@shivainternational.com.  as early information in regard will be apriciated and settled as soon as possible.

14. How to cancel an order that I placed online?

Please inform us by e-mail/Whatsapp/ call on below mail and contact no.

Pluss@shivainternational.com
+91-9811543601

15. What to do, if I am not interested in receiving any communication?

we respect your Privacy. Pls inform us on-
Pluss@shivainternational.com
+91-9811543601

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+91-9811543601
+91-8447108777
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