At PlusS, we want you to have a smooth and satisfying shopping experience. We understand that sometimes, an item may not meet your expectations or fit perfectly. That's why we offer a hassle-free returns process, along with a 10-day refund or exchange policy for eligible items.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

The item must be in its original condition, unworn, and with all tags and labels attached.

The return request must be initiated within 10 days from the date of delivery.

Items Not Eligible for Returns:

Unfortunately, certain items are not eligible for returns due to hygiene and safety reasons. These include:

Undergarments, including lingerie and swimwear (unless the item is faulty or damaged)

Earrings and other pierced jewelry

Personalized or custom-made items

Initiating a Return:

If you wish to return an eligible item, please follow these steps:

Contact Customer Support:

Get in touch with our customer support team via email at [pluss@pluss.in] or call us at [+91-9811543601]. Provide your order number and the reason for the return.

Secure Packaging:

Pack the item securely in the original packaging or a suitable package to avoid damage during transit.

Return Shipping:

The cost of return shipping will be the borne by us! So that you can enjoy hassle free and convenient shopping experience.

Processing the Return:

Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. If everything is in order, we will process your refund or exchange within [3-5 business days].

Refund Options:

You can choose between two refund options:

Full Refund: We will refund the full purchase amount back to your original payment method.

Store Credit: If you prefer, we can issue a store credit for the refunded amount, which you can use towards future purchases at PlusS.

Exchanges:

If you would like to exchange the returned item for a different size or style, please indicate your preference when initiating the return. Exchanges are subject to availability, and if the desired item is not available, we will process a refund instead.

Questions or Assistance:

If you have any questions or need assistance with the returns process, please don't hesitate to reach out to our customer support team. We are here to help!

Note:

The 10-day return policy begins from the date your order is delivered, as indicated by the tracking information.

We recommend trying on apparel items immediately upon receipt to ensure they fit well and meet your expectations within the return window.

Refunds may take additional time to reflect on your bank or credit card statement, depending on your financial institution's processing times.

We appreciate your understanding and cooperation in following our returns process. Thank you for choosing PlusS, and we hope you enjoy your size-inclusive fashion finds!